Effective May 20, 2023
Effective May 20, 2023
At oneupman.com, also referred to as “We” or “Us”, we understand and respect your concerns regarding the personal information we gather from you via oneupman.com’s website (hereinafter referred to as the “Site”) and other plug-ins that interact with oneupman.com (collectively known as “Applications”). These Applications and the Site are occasionally collectively termed “Online Services” for simplicity. This Privacy Policy outlines how oneupman.com handles the Personally Identifiable Information we gather when you utilize the Online Services. It also explains the options you have concerning our use of your personal information and how you can access and update this information. By using oneupman.com’s Online Services, you agree to the terms of this Privacy Policy. If you have any questions or concerns about the Privacy Policy, please reach out to our Customer Care at [email protected].
For the purposes of data protection laws, oneupman.com is the entity in charge of your information.
What type of information do we gather?
Information You Provide to Us
oneupman.com requires each customer to provide us with personal information (collectively referred to as “Personally Identifiable Information”) to access and use oneupman.com’s products and services. Personally Identifiable Information is collected when a visitor uses Online Services, or interacts over the phone or via email with an oneupman.com employee, and voluntarily discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by oneupman.com.
Personally Identifiable Information includes: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex).
Calls/Electronic Communications
In the normal course of our business, oneupman.com may monitor and record phone conversations or email communications between you and oneupman.com employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting.
Surveys, Sweepstakes, and Contests
We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address.
Testimonials and Reviews
We may display personal testimonials of satisfied customers. We will ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us at [email protected]. We may also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us at [email protected].
AUTOMATICALLY COLLECTED INFORMATION
Traffic Data
oneupman.com, or third-party service providers, may gather a range of data from visitors, such as IP addresses, browser configurations, information about the internet service provider (ISP), referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively known as “Visitor Data”). Visitor Data is automatically recognized by oneupman.com’s internal servers and software. This Visitor Data may be used to compile data about the types of visitors who use the Site at specific intervals, referred to as “Traffic Data”.
Traffic Data may be used to analyze the flow of traffic on the Site, diagnose server issues, manage our Site, or tailor content according to your preferences. Visitor Data and Traffic Data may be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Cookies
oneupman.com may utilize the standard cookie feature of major browser applications and third-party providers, including Google Analytics features (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting), or use internally developed cookies, clear GIFs, pixel tags, tracking codes, and other technologies. These technologies allow oneupman.com to store a small piece of data on a visitor’s computer, or any other device a visitor uses to access Online Services, about his or her visit to the Site or use of Applications. You can remove persistent cookies by following the instructions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.
Location Information
When you use the Online Services, we may collect general location information (such as general location inferred from an IP address).
Information from Other Sources
We may gather information about you from third parties, such as marketing partners and researchers. Our customers may provide us with information about you, such as your Contact Data, to facilitate contracting through our Online Services. We may combine this information with the information we collect from you and use it as described in this Privacy Policy.
HOW DO WE UTILIZE THE INFORMATION WE GATHER?
We use the information we gather from the Online Services to: provide you with the Online Services; communicate with you; process your orders; manage and remember your preferences and customize the Online Services; analyze and improve the Online Services or any other products and Online Services we provide; improve our advertising and marketing; verify your identity; facilitate your transactions with our third-party marketing partners; inform you of offers and discounts; comply with our legal obligations or as permitted by law; protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or the Online Services; and prevent fraud and enforce our legal terms.
We may combine the information we gather from you through the Online Service with information we obtain from other sources. We may also aggregate and/or de-identify information collected through the Online Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes.
HOW IS THE COLLECTED INFORMATION DISCLOSED?
Except as stated in this section, your personal information is not rented, sold, or disclosed to third parties. We disclose customer information in the following ways:
Order Processing
Your Personally Identifiable Information may be used by oneupman.com, sometimes with the help of a third party or a oneupman.com subsidiary, to process your payment through merchant account services and to deliver the products and services you order. Your Contact Data may be used to follow up on transactions you initiate through Online Services, respond to inquiries, inform you of changes to Online Services, and provide you with additional information about oneupman.com and its products and services.
Third Party Marketing
Unless you specifically authorize us, we do not provide Personally Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personally Identifiable Information to that third party solely in relation to the offer you have selected.
Legal Requirements
We may also disclose your personal information when required by law, such as in response to a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics
Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Service Providers
We may disclose your Personally Identifiable Information to companies that provide support services to us (such as a printer or email service provider), or help us market our products and services. These companies may need information about you in order to perform their functions.
Blogs and Forums
The Site may include a publicly accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers
We may disclose Personally Identifiable Information and other data to businesses controlling, controlled by, or under common control with oneupman.com. If oneupman.com is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Bankruptcy
In the event of an oneupman.com bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your Personally Identifiable Information may be treated like any other oneupman.com asset and sold, transferred, or disclosed to third parties, or used in ways not contemplated or permitted underthis Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Consent
Beyond the disclosures described in this Policy, we may disclose information about you whenever you consent to or direct such disclosure.
ANALYTICS AND ADVERTISING
Analytics
We may employ third-party web analytics services, such as Google Analytics, on the Online Services. These service providers utilize the type of technology detailed in the “Information We Collect Automatically” section to assist us in analyzing how users utilize the Online Services, including noting the third-party website from which you arrive. The information gathered by this technology is disclosed to or directly collected by these service providers, who use the information to evaluate your use of the Service. We also use Google Analytics for certain purposes related to advertising, as described in the next section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
Advertising
Our partners and affiliates, including Google Analytics (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics and Interest Reporting), may use cookies and web beacons to gather information about your activities on this and other websites to provide you with targeted advertising based on your interests. This means that these partners and affiliates may display our ads on various sites across the Internet based on your previous visits to our site. Along with our partners and affiliates, we may use these cookies and web beacons to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your visits to our site.
The use of tracking technologies by our service providers, technology partners, or other third-party assets (such as social media links) on the site is not covered by our Privacy Policy. We do not have access or control over these technologies.
If you wish to learn more or opt out of receiving online display advertising tailored to your interests, please visit the Networking Advertising Initiative at www.networkadvertising.org/managing/opt_out.asp or the Digital Advertising Alliance at http://aboutads.info/choices. Please note this does not opt you out of being served advertising. You will continue to receive generic ads. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your online display advertising opt-out choice. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page (https://www.google.com/settings/ads).
Do Not Track
We do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions.
DATA PROCESSED ON BEHALF OF OUR CUSTOMERS
We receive information from and on behalf of our customers when they use our Online Services. Given the nature of the services, this information may contain any type of personal identifiable information, including Contact Data, Financial Data, Demographic Data, and Legal Data (such as social security numbers, company information, trade secrets, inventions, and idea submissions and other sensitive information necessary to generate legal documents). We process such data only in accordance with our customers’ instructions. For such data, the customer is the “data controller” (for purposes of GDPR) or the “business” (for purposes of the CCPA) and is responsible for most aspects of the processing of the personal information. If you have any questions or concerns about how your personal information is processed in these cases, including how to exercise your rights as a data subject, please contact the customer. If we receive any rights requests concerning instances where we act as data processor, we will forward your query on to the relevant customer.
We may also collect the information of third party individuals on behalf of our customers. For example, our customers may use our service tocollect counterparty information to populate a contract. [WEBSITE] primarily uses this information for the purpose of administering and improving its services for our customers. However, if the third party individual chooses to create an [WEBSITE] account with us, we will process their information in accordance with this Privacy Policy.
LINKS TO OTHER WEBSITES
oneupman.com may provide links to other websites, and likewise, other websites may provide links to our Online Services. This Privacy Policy is only applicable to oneupman.comapp.com and not to any other websites that can be accessed from oneupman.com or that you may use to access oneupman.com, as these may have privacy policies that significantly differ from this Privacy Policy. oneupman.com is not accountable for the privacy practices or content of those other sites. It is your responsibility to review the privacy policies of non-oneupman.com websites to ensure that you understand and agree with them.
YOUR CHOICES
You have the option not to provide oneupman.com with Personally Identifiable Information or you may disable cookies in your browser by adjusting its settings. If you choose to do so, you can still use the Online Services and browse its pages. However, oneupman.com cannot process orders without Personally Identifiable Information.
Access to Order Information for Users and Authorized Contacts
oneupman.com will provide you, or anyone listed as an authorized contact for your account, with information about your order. This may include details about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list them as an authorized contact or they may not obtain information.
Removal of Your Information
If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting [email protected].
Opting Out of Marketing
We occasionally send promotional emails and newsletters to users who have registered on the site and to those who have opted in to receive such emails. You can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at [email protected]. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. However, if you do not wish to receive service-related communications, you may terminate your account by contacting [email protected].
DATA RETENTION
We will retain your information at least for the duration necessary to provide you services, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. oneupman.com may keep some or all of this data in its archives even after it has been removed from the Site.
DATA SECURITY
We strive to ensure that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). In the event that we mail you documents, documents are delivered to you via UPS or similar overnight delivery services, the United States Postal Service, or email. Regrettably, no data transmission can be guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USEOF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY AT [email protected].
ADDITIONAL PRIVACY NOTICE FOR RESIDENTS OF CALIFORNIA
This Additional Privacy Notice complements the details in our main Privacy Policy and, unless otherwise stated herein, is applicable solely to residents of California. It pertains to personal information gathered via or through the Online Services and other methods (like information collected offline, in person, and over the phone). It does not apply to personal information collected from our employees and job applicants in their capacity as employees and job applicants. Furthermore, it does not apply to personal information we process in our role as a service provider.
Overview of Collected Information
If you reside in California, the California law mandates us to provide you with some additional information regarding how we collect, use, and disclose your “personal information” and “sensitive personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).
Throughout our Privacy Policy, we outline the specific pieces of personal information and sensitive personal information we gather, the sources from which we obtain that information, and how we disclose it. Under the CCPA, we are also required to provide you with the “categories” of personal information we collect and disclose for “business purposes” (as those terms are defined by applicable law). These categories include identifiers (like name, address, email address, phone number, other account information, and cookies); commercial information (like transaction data); financial data (like credit card and other financial account information); internet or other network or device activity (like IP address or service usage); geolocation information (general location); inference data about you; sensory information (like audio recordings if you call customer service); professional or employment related data; education data; insurance (including health insurance) information; medical information; physical characteristics or description; legally protected classifications (like gender); other information that identifies or can be reasonably associated with you. The categories of sensitive personal information are account log-in, financial account information, and password or other credentials allowing access to your account.
We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Online Services; (3) affiliates; and (4) third parties such as social networks and other oneupman.com users.
We or our service providers may collect and disclose the above categories of information for the purposes described in our Privacy Policy. This includes the following business or commercial purposes (as those terms are defined in applicable law):
- Operational purposes for us or our service provider;
- Auditing consumer interactions on our site;
- Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
- Bug detection and error reporting;
- Customizing content that we or our service providers display on the Online Services;
- Providing the Online Services (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Online Services);
- Improving the Online Services and developing new services (e.g., by conducting research to develop new products or features);
- Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third party partners;
- Other uses about which we notify you.
We may leverage the aforementioned types of personal data to comply with relevant laws and regulations. We may also amalgamate (“aggregate”) the data we gather or extract certain details (“de-identify”) to prevent or restrict the identification of a specific user or device.
DISCLOSURE OF INFORMATION
Our practices regarding the disclosure of information are outlined in our Privacy Policy. We may share specific types of personal data with third parties (as defined by the CCPA) for the business purposes mentioned above. For instance, we may share identifiers and other data that can be reasonably linked with you with the other parties involved in your agreements. We may share identifiers with our marketing partners, and we may also share any of the categories mentioned above with our subsidiaries and affiliates. If you link your account with social media services or interact with social media plugins or links on the Online Service, we may share identifiers, commercial data, internet or other network or device activity, or general location with those social media services.
RIGHTS OF CONSUMERS
If you are a resident of California, you may have certain rights. California law may allow you to request that we:
- Inform you about the categories of personal information we have collected or disclosed about you; the sources of such information; the business or commercial purpose for “collecting,” “selling,” or “sharing” your personal information; the third parties to whom we disclose or “sell,” or with whom we “share,” personal information; and the categories of personal information we “sell.”
- Provide access to and/or a copy of certain information we hold about you.
- Delete certain information we have about you.
- Correct inaccurate personal information that we maintain about you.
You may have the right to receive information about the financial incentives that we offer to you (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Online Services to you. If you ask us to delete it, you may no longer be able to access or use the Online Services.
In cases where we process personal information on behalf of our customer, rights requests should be directed to the relevant customer. Any request sent directly to us that pertains to information collected on behalf of a customer will be forwarded on to that customer.
If you wish to exercise any of these rights, you can submit a request at [email protected]. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide information to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
OPTING OUT OF “SALE” OF PERSONAL INFORMATION
Residents of California have the right to opt out of the “sale” of their personal information. The CCPA interprets “sale” in a broad sense that may encompass the provision of certain information like cookie identifiers, IP addresses, and/or browsing behavior to third parties. These third parties may use this information to create a profile about your device, browser, or you. Such profiles can facilitate the delivery of interest-based advertising by these third parties on their platform or other sites.
Depending on your use of the Service, we may disclose the following categories of information for such interest-based advertising, which may be considered a “sale” as defined by the CCPA: identifiers (such as IP address, device identifiers, and cookies) and internet and device activity. To opt out of such “sales,” please submit a request to [email protected].
OPTING OUT OF “SHARING” OF PERSONAL INFORMATION
Residents of California have the right to opt out of the “sharing” of their personal information. The CCPA defines “sharing” as the delivery of advertising to a consumer based on the consumer’s personal information obtained from the consumer’s activity across various websites. We “share” information for these purposes to provide you with more relevant and personalized advertising regarding our Services. As part of this advertising, we may “share” identifiers (such as IP address, device identifiers, and cookies) and internet and device activity with advertising platforms and advertising networks. To opt out of such “sharing,” please submit a request to [email protected].
ADHERENCE TO GLOBAL PRIVACY CONTROL
Please be aware that we respect and comply with opt-out preference signals transmitted via the Global Privacy Control. Any opt-out preferences you have set through these methods will only be applicable to the specific device/browser on which they were set. For more details on how to utilize the Global Privacy Control, visit www.globalprivacycontrol.org.
PROTECTION OF CHILDREN UNDER 16
We do not intentionally “sell” or “share” the personal information of children under the age of 16.
HANDLING OF SENSITIVE PERSONAL INFORMATION
The CCPA also provides you with the ability to restrict the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please be aware that we do not use or disclose sensitive personal information other than for purposes from which you cannot opt out under the CCPA.
STORAGE OF YOUR PERSONAL INFORMATION
Please refer to the “Data Retention” section above for more information.
CALIFORNIA SHINE THE LIGHT
We do not disclose personal information to third parties for their direct marketing purposes.
PRIVACY OF CHILDREN
The Online Services are not intended for children under the age of 13. We do not knowingly gather personal information (as defined in the Children’s Online Privacy Protection Act (COPPA)) from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete the personal information to the extent required by COPPA.
We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as soon as possible.
POLICY UPDATES
We may revise this privacy policy to reflect changes to our information practices. If we make any significant changes, a notice may be posted on this page along with the updated Privacy Policy prior to the change becoming effective. We encourage you to periodically review this page for the most recent information on our privacy practices.
GET IN TOUCH
If you have any queries or concerns regarding our Privacy Policy, please contact us at [email protected].